Answers to the fourteen most common questions.

The modules and integrations in our shop are written by our own engineering team and interoperate with the SabeeApp property management system via the documented, official SabeeApp API. You keep your existing SabeeApp workspace; our modules extend it, they do not replace it.

You need any active SabeeApp plan that grants API access. Most SabeeApp customers already have it. If in doubt, log into your SabeeApp workspace and check that the "API access" toggle is enabled under Settings. If it is not, ask your SabeeApp account manager to enable it — there is no additional cost on the SabeeApp side.

Once you check out on sabeemod.org you receive an email with an access link to your Sabeemod workspace. Inside the workspace you complete the OAuth flow: sign in once to your SabeeApp workspace, approve the scopes the module needs, and the module is bound to your property. The first sync usually completes in under fifteen minutes.

When you activate a module on an annual plan, the first calendar month is included and not invoiced. If you cancel within the first thirty days, no invoice is generated and no amount is owed. It is a commercial convenience to remove the risk of activation, not a marketing gimmick.

Yes. Every subscription is monthly with a fifteen-day cancellation notice, cancellable through a ticket in your workspace or by writing to support@sabeemod.org. No exit fee, no data lock-in. A certified deletion of your data is issued on request within ten business days of termination.

All data is stored inside the European Union or in Montenegro, on infrastructure certified ISO 27001 and audited annually against SOC 2 Type II. No cross-Atlantic replication happens without a written transfer impact assessment. The specific region can be pinned to Frankfurt or Amsterdam at signup if you require it.

Yes. A single Sabeemod workspace can host multiple SabeeApp accounts, each with its own OAuth binding. Per-property fees apply for most modules; group-level dashboards are included at no extra cost from the second property onward. Groups of five properties and above are eligible for annual billing.

We track the SabeeApp API changelog daily and roll forward compatibility within seven business days of a stable release. When SabeeApp deprecates an endpoint, we migrate before the sunset date; you never have to move anything on your side. Any breaking change on our side is announced with thirty days' notice on the /changelog page.

Invoices are issued electronically on the first business day of each month, in euro, exclusive of VAT, payable within fifteen days by SEPA credit transfer, SEPA direct debit or a supported card. EU customers with a valid VAT number are billed under the reverse charge mechanism. VAT-inclusive quotes are available on request.

Absolutely. Product ideas go through our public feature portal, accessible from inside the workspace. Every idea receives a triage response within ten business days. Ideas that align with the boutique roadmap enter the quarterly release plan; ideas that do not are either scoped as a bespoke integration or politely declined with a clear explanation.

A named Customer Success contact, a one-hour first-response target and a dedicated Slack Connect channel are available under a separate annual Enterprise Support add-on. Ask sales@sabeemod.org for a quote. It is used mainly by hotel groups above thirty properties or by branded flagships.

We do not run sandbox accounts because the modules read live data from your actual SabeeApp workspace and their value depends on that data. Instead, we offer a first month included with any annual plan: activate a module, use it in production for thirty days, and only pay from month two if you decide to keep it. That is a more honest way to evaluate.

The modules are delivered as software-as-a-service. Self-hosting is offered on request to hotel groups above one hundred properties, priced separately. For most customers, our EU-hosted service is more secure and cheaper than running the same workload on premises.

Refunds are governed by the /refund page. In short: first-month cancellations create no invoice; mid-term cancellations do not generate a pro-rata refund; service-level shortfalls produce automatic credits on the next invoice; billing errors are corrected within five business days.